Contact Us

Customer service hours

Support is available during the following hours: AM 8:00-PM 6:00. For order questions, returns or product inquiries, please contact our customer service team during these times.

How to reach us

You can reach our customer service by phone at +1 5143492806. When calling, please have your order number and product details ready so we can assist you efficiently. If you need help with a specific product, such as puzzles, plush toys, STEM kits or Tonies, our team can guide you to the right listing or provide further clarification.

Information to include

To help us understand your request, identify the item or order reference concerned and describe your question clearly. Never send a password or complete payment details by email or telephone. Store contact details are [email protected], +1 5143492806.

Store contact details

Merchant Information

  • Legal business name: Thread Tide
  • Customer service hours: AM 8:00-PM 6:00
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