Orders, processing and shipping
Most purchases are processed within 1–3 business days. Shipping within Canada typically takes 3–7 business days in transit after processing. We offer free standard shipping on orders that qualify under our site conditions.
Returns and refunds
Returns are accepted by mail within 30 days of delivery. The store pays return postage for eligible returns and there is no restocking fee. Refunds are processed once the return is received and inspected; allow about 7 days for the refund to be issued by our team.
Product details and suitability
Our range includes puzzles (from small formats up to 1000 pieces), plush toys, Tonies, wooden playsets, STEM kits and family board games. For product-specific questions—materials, dimensions, recommended age or compatibility—please consult the individual product listing or contact us for clarification before purchasing. We can help you pick puzzles by piece count, suggest age-appropriate STEM sets, and advise on toy materials when needed.
Need more help? If these answers don’t cover your concern, contact our support team during customer hours and we’ll do our best to assist.
Need a specific answer?
Email [email protected] or call +1 5143492806 with the details relevant to your question.